1. Introduction
Section 1This Privacy Policy ("Policy") describes how r789com ("we", "us", "our") collects, uses, stores, and protects the personal data of individuals ("you", "your") who register for or otherwise access the r789com online casino and sports betting platform at r789com.net (the "Platform").
r789com is operated by an internationally licensed gaming entity. This Policy applies to all personal data processed in connection with your use of the Platform, regardless of the device or network through which you access r789com. It applies equally to players located in Karachi, Lahore, Islamabad, Faisalabad, and anywhere else across Pakistan.
Your agreement: By registering an r789com account or continuing to use the Platform after this Policy has been published or updated, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.
This Policy should be read alongside the r789com Terms & Conditions, which govern your overall use of the Platform. In the event of any conflict between this Policy and the Terms & Conditions, the Terms & Conditions shall prevail to the extent of the inconsistency.
2. Data We Collect
Section 2r789com collects personal data in several ways — directly from you when you register or interact with the Platform, automatically as you use the Platform, and in limited cases from trusted third-party sources for identity verification purposes. The categories of personal data we collect are set out in the table below.
| Category | Examples | How Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, CNIC or passport number, selfie for KYC verification | Provided by you at registration or during KYC |
| Contact Data | Email address, mobile number, residential address (city, province, Pakistan) | Provided by you at registration |
| Financial Data | JazzCash / EasyPaisa account reference, HBL / UBL / Meezan account details, USDT wallet address, transaction history | Provided by you during deposit / withdrawal |
| Usage Data | Bets placed, games accessed, session duration, wager amounts, bonus claims, login timestamps | Collected automatically via Platform systems |
| Technical Data | IP address, browser type, device type and OS, screen resolution, referral URL | Collected automatically via cookies and server logs |
| Communications Data | Live chat transcripts, support emails, feedback submissions | Provided by you when contacting r789com support |
| Marketing Preferences | Opt-in or opt-out status for promotional communications, preferred language (English / Urdu) | Provided by you via account settings |
r789com does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data unless specifically required by applicable law or regulation (for example, problem gambling self-declaration data collected for responsible gaming purposes).
3. How We Use Your Data
Section 3r789com processes your personal data for the following purposes. Where a legal basis applies to each purpose, it is identified in Section 4 below.
- Account management: Creating, maintaining, and closing your r789com account; authenticating your identity at login; and enabling access to all Platform features.
- Transaction processing: Facilitating PKR deposits and withdrawals via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, and USDT TRC20; reconciling payment records; and investigating transaction disputes.
- Identity verification (KYC/AML): Verifying your identity and age (21+) in compliance with the requirements of r789com's gaming licence and applicable anti-money laundering obligations.
- Customer support: Responding to your enquiries, complaints, and dispute submissions via live chat, email, and internal ticketing systems in English and Urdu.
- Responsible gaming: Monitoring gameplay patterns to identify potential problem gambling behaviour; administering deposit limits, cooling-off periods, and self-exclusion requests; and fulfilling obligations under our gaming licence's responsible gaming framework.
- Fraud prevention and security: Detecting and preventing unauthorised account access, bonus abuse, collusion, money laundering, and other prohibited activities described in the r789com Terms & Conditions.
- Platform improvement: Analysing aggregated usage data to improve game selection, platform performance, and user experience — including for players across Karachi, Lahore, Islamabad, and Faisalabad.
- Marketing communications: Sending you promotional offers, bonus notifications, and platform updates where you have given explicit consent. You may withdraw consent at any time.
- Legal compliance: Meeting regulatory reporting requirements, responding to lawful requests from competent authorities, and enforcing the r789com Terms & Conditions.
4. Legal Basis for Processing
Section 4r789com processes personal data only where a valid legal basis exists. The primary legal bases on which r789com relies are:
- Contractual necessity: Processing required to perform the contract between you and r789com — including account operation, transaction processing, and customer support.
- Legal obligation: Processing required to comply with r789com's gaming licence conditions, anti-money laundering regulations, and other applicable legal requirements — including age verification (21+) and KYC checks.
- Legitimate interests: Processing carried out for the legitimate interests of r789com or third parties — including fraud prevention, platform security, and responsible gaming monitoring — where those interests are not overridden by your rights and interests.
- Consent: Processing that relies on your explicit, freely given consent — primarily marketing communications. You may withdraw consent at any time by updating your preferences in your r789com account settings or by contacting support at [email protected].
5. Sharing Your Data
Section 55.1 We Do Not Sell Your Data
r789com does not sell, rent, or trade your personal data to any third party for their own marketing or commercial purposes. Full stop.
5.2 Authorised Third-Party Processors
r789com shares personal data with carefully selected third-party service providers who process data exclusively on our behalf and under our documented instructions. These include:
- Payment processors: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, and USDT TRC20 infrastructure providers, solely for the purpose of executing your deposit and withdrawal transactions.
- Identity verification providers: KYC and AML screening services used to verify your identity, age, and source of funds in compliance with our licence obligations.
- Customer support tooling: Live chat and ticketing platform providers used to deliver English and Urdu language support to r789com players.
- Analytics providers: Aggregated and anonymised usage analytics providers used to improve Platform performance. No individually identifiable data is shared for analytics purposes.
- Gaming licence authority: r789com's licensing body and any associated regulatory reporting systems, to the extent required by licence conditions.
All third-party processors are bound by contractual data processing agreements that prohibit use of r789com player data for any purpose other than the specific service being provided.
5.3 Legal Disclosures
r789com may disclose personal data to competent authorities, law enforcement agencies, or courts where required to do so by applicable law, a valid legal order, or to protect the rights, property, or safety of r789com, its players, or third parties.
6. Cookies & Tracking Technologies
Section 6r789com uses cookies and similar tracking technologies to operate and improve the Platform. The types of cookies we deploy are as follows:
- Strictly necessary cookies: Required for core Platform functions such as session management, login authentication, and security. These cannot be disabled without preventing access to the Platform.
- Functional cookies: Used to remember your preferences such as language selection (English / Urdu), display settings, and notification preferences.
- Performance cookies: Collect anonymised data about how players interact with the Platform — page load times, error rates, and navigation paths — to help us improve user experience.
- Analytics cookies: Used to understand aggregate player behaviour patterns on the Platform. Data collected is anonymised before analysis.
You can manage your cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using the core r789com Platform but may affect certain optional features and personalisation.
7. Data Retention
Section 7r789com retains personal data only for as long as necessary to fulfil the purposes described in this Policy, or as required by applicable law and our gaming licence conditions. Our standard retention periods are as follows:
- Account and identity data: Retained for a minimum of five (5) years from the date of account closure, as required by anti-money laundering regulations applicable to licensed gaming operators.
- Transaction records: Retained for a minimum of five (5) years from the date of each transaction.
- Customer support communications: Retained for three (3) years from the date of the final communication in each support case, unless a longer period is required for ongoing dispute resolution.
- Marketing data: Retained until you withdraw consent, after which marketing preference data is deleted within 30 days.
- Technical and usage logs: Retained for up to twelve (12) months, after which logs are anonymised or deleted.
Following the expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents re-identification.
8. Data Security
Section 8r789com implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, loss, alteration, or destruction. These measures include:
- SSL/TLS encryption for all data transmitted between your device and the r789com Platform.
- Encryption of sensitive data at rest, including financial data and identity documents.
- Role-based access controls ensuring that only authorised r789com personnel can access personal data, and only to the extent required for their specific function.
- Two-factor authentication availability for all r789com player accounts.
- Regular internal security reviews and vulnerability assessments of Platform infrastructure.
- Incident response procedures for promptly identifying, containing, and reporting data security incidents in accordance with applicable regulatory requirements.
Your responsibility: While r789com takes extensive steps to secure your data, the security of your r789com account also depends on the strength of your chosen credentials and your own device security practices. We strongly recommend enabling two-factor authentication and using a unique, strong password for your r789com account.
9. Your Rights
Section 9As an r789com account holder, you hold a number of rights in relation to the personal data we process about you. These rights are summarised below. To exercise any of these rights, contact r789com at [email protected] with your full name, registered email address, and a clear description of the right you wish to exercise. r789com will respond within 30 calendar days.
Please note that some rights are subject to limitations where r789com is required to retain or process data to comply with legal obligations — for example, the five-year AML retention requirement applicable to licensed gaming operators. Where a right cannot be fully exercised due to such an obligation, r789com will explain the reason in its response.
10. Children & Minors
Section 10The r789com Platform is strictly intended for individuals aged 21 years and above. r789com does not knowingly collect personal data from any person under the age of 21. If r789com discovers or is notified that personal data has been collected from a person under the age of 21, that account will be closed immediately, all associated data will be deleted (subject to any legal obligation to retain evidence of the underage access), and any balance will be forfeited.
If you have reason to believe that a minor has registered an account on r789com, please notify us immediately at [email protected] so that we can take prompt action.
11. Third-Party Links
Section 11The r789com Platform may contain links to third-party websites or services for informational or operational purposes. r789com is not responsible for the privacy practices or the content of any third-party website. Once you navigate away from the r789com Platform to a third-party site, this Privacy Policy no longer applies. We encourage you to review the privacy policy of any third-party site you visit before providing any personal information.
12. Amendments to This Policy
Section 12r789com reserves the right to update this Privacy Policy at any time. When material changes are made, r789com will notify active account holders via the email address registered to their account, or through a prominent notice on the Platform, prior to the changes taking effect. The "Last Updated" date at the top of this page will always reflect the most recent revision.
Continued use of the r789com Platform after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with a revised Policy, you should close your r789com account before the revised Policy takes effect by contacting support at [email protected].
13. Contact Us
Section 13For any questions, concerns, or requests relating to this Privacy Policy or the personal data r789com holds about you, please contact our support team using the details below. All contact information is provided as plain text only.
- Email: [email protected]
- Support Hours: 24 hours a day, 7 days a week
- Languages: English and Urdu
- Coverage: Serving Karachi, Lahore, Islamabad, Faisalabad, and all of Pakistan
r789com aims to respond to all formal privacy requests within 30 calendar days. For general account queries, live chat support is available around the clock directly through the r789com Platform interface.